Returns & Refunds

Thirty days to decide. If a DartSolar isn't right for you, send it back within 30 days of delivery and we'll refund you less a 15% restocking fee, return shipping, bank fees, and the cost of any damage.

Effective October 16, 2026

General terms

If it's not for you, for any reason, send it back, you have 30 days from the date of delivery. A returned unit needs to go through a 90-point inspection. So a return carries a 15% restocking fee, you pay the shipping back, and damages to the unit are deducted — after we send you photos and an itemized summary we issue the refund minus bank fees. After 30 days, returns aren't accepted; defects are handled under the Limited Warranty.

At a glance

  • ORDERS ARE REFUNDABLE (MINUS BANK FEES*) UNTIL YOUR UNIT IS PICKED UP BY THE CARRIER OR CUSTOMER. NO RESTOCKING FEE BEFORE PICKUP.

  • AFTER DELIVERY: RETURNS ARE ACCEPTED FOR ANY REASON WITHIN THIRTY (30) DAYS OF DELIVERY. A 15% RESTOCKING FEE APPLIES.

  • YOU PAY RETURN SHIPPING. SHIPPING WE PAID TO SEND THE UNIT TO YOU IS DEDUCTED.

  • DAMAGED, MISSING, OR MODIFIED PARTS ARE DEDUCTED AT OUR REPLACEMENT-PART PRICE. YOU GET PHOTOS AND AN ITEMIZED SUMMARY BEFORE ANYTHING IS DEDUCTED.

  • DAMAGED IN SHIPPING: SHIPPING PROTECTION IS OFFERED AT CHECKOUT AND IS ON BY DEFAULT. IF YOU DECLINE IT, DAMAGE IN TRANSIT IS BETWEEN YOU AND THE CARRIER — TELL US WITHIN 30 DAYS WITH PHOTOS AND WE'LL HELP YOU FILE THE CLAIM.

  • ZELLE, ACH TRANSFERS, AND DIRECT BANK DEPOSIT CARRY NO BANK FEES — REFUNDS ON THOSE COME BACK IN FULL (LESS ANY RESTOCKING FEE OR DAMAGE THAT APPLIES).

Order refunds (before pickup)

Life moves; plans shift. ORDERS ARE REFUNDABLE (MINUS BANK FEES*) ANY TIME BEFORE YOUR ORDER IS PICKED UP BY THE CARRIER OR CUSTOMER. NO RESTOCKING FEE APPLIES BEFORE PICKUP. “Picked up by the carrier” means the moment the unit is physically tendered to and scanned by the carrier — not the moment a shipping label is created.

To request an order refund, contact us. Refunds are issued minus bank fees (see “Minus Bank Fees”) charged on the original payment — we add no fees of our own before pickup, we only deduct the bank fees we get charged. Refunds are issued to the original payment method. For credit-card payments, refunds are processed within seven (7) business days of our authorization. Bank posting times may vary.

Returning your unit after delivery

YOU MAY RETURN YOUR DARTSOLAR FOR ANY REASON WITHIN THIRTY (30) DAYS OF DELIVERY. You don't need to tell us why, though it helps us build a better product if you do. Here's how it works.

1. Ask for a Return Authorization within 30 days of delivery.

Use our contact form with your order number. We'll reply within two (2) business days with a Return Authorization (RA) number, the ship-to address, and packing instructions. Returns that arrive without an RA number may be refused or delayed.

2. Pack everything.

Use the original packaging if you still have it. Include every part that shipped with the unit — panels, frame, tubes, end caps, latches, hardware, cables, and documents. Missing items are deducted at our replacement-part price (see “Damage and missing parts”). Pack it as if the carrier will drop it, because they might.

3. Ship it within fourteen (14) days of receiving your RA number.

YOU CHOOSE THE CARRIER AND PAY FOR RETURN SHIPPING. We strongly recommend tracking and insurance for the full value of the unit. The unit remains your responsibility until it is scanned as received at our facility; damage in transit on the way back is between you and your carrier, and will be deducted from your refund like any other damage.

4. We inspect and send you a report.

Within ten (10) business days of receiving the unit, we inspect it, photograph it, and send you an inspection report with the exact refund amount before we process anything (see “Damage and missing parts”).

5. You get your refund.

Refunds are issued to the original payment method within seven (7) business days after the inspection report is settled. Bank posting times may vary.

What comes off the refund

  • Restocking fee: 15% of the product price (the price of the unit and any accessories returned, before tax and shipping).

  • Outbound shipping we paid to send the unit to you is deducted.

  • Return shipping is paid by you directly to your carrier.

  • Damage, missing, or modified parts at our then-current replacement-part price (see below).

  • Bank fees charged on your original payment (see “Minus Bank Fees”). Zelle, ACH, and direct deposit have none.

  • Sales tax is refunded in proportion to the refunded product price.

Accessories and mounts purchased with the unit may be returned under the same terms.

Damage and missing parts

NOTHING IS DEDUCTED FOR DAMAGE UNTIL YOU HAVE SEEN THE PHOTOS AND A WRITTEN SUMMARY. Within ten (10) business days of receiving your unit, we inspect it and send you an inspection report that includes:

  • a photo of each damaged, missing, or modified item;

  • a one-line description of what we found and why it matters;

  • the replacement-part price for each item, taken from our current parts list; and

  • the resulting refund amount, line by line.

You have ten (10) business days to ask questions or disagree, and we'll respond to anything you raise. If we don't hear from you within that time, we process the refund as summarized in the report. Report settled, refund issued within seven (7) business days.

What counts as damage. Cracked, chipped, or delaminated panels or cells; bent, dented, or gouged extrusions and telescoping tubes; broken or missing latches, end caps, bearing blocks, or hardware; cut, spliced, or altered wiring; drilled holes or added fasteners; water ingress; paint, adhesive, or sealant residue; and any part that is missing. Fingerprints, dust, and light scuffs on the packaging are not damage.

How we price it. Each item is charged at our then-current replacement-part price. We don't add a labor charge, and we never charge more than the cost to put the unit back into the condition it shipped in.

If damage exceeds the refund. If the cost of repair is more than the refund that would otherwise be due, we'll tell you in the report. You can then choose to have the unit shipped back to you at your shipping cost, with no refund and no further charge.

What a refund looks like

An example, with round numbers. A customer pays $1000 and we cover the $100 shipping. The customer paid by credit card. Twenty days later the customer wishes to return the product with a cracked part.

  • Total paid: $1000

  • Shipping we paid to send the unit: −$100

  • Restocking fee, 15% of $1000: −$150

  • Cracked part: −$5

  • Card processing fee (2.9% + $0.30 on $1000): −$29.30

  • Refund to the original card: $715.70

Return shipping to our facility is paid by the customer directly to their carrier and does not appear above. Had the same customer paid by Zelle, ACH, or any process where the bank fees are near-zero, the $29.30 line would be $0. For each refund over $100, we tell you the exact amount before we process it.

Damaged in shipping

Shipping Protection is offered at checkout and is on by default. If you keep it and your unit arrives damaged, tell us within thirty (30) days of delivery with photos of the unit and the packaging, and we'll replace the damaged parts at no cost to you. If you declined it, damage in transit is between you and the carrier. We'll still help you file the claim, but replacement parts are charged at our replacement-part price.

For freight deliveries, inspect the crate before signing and note any damage on the delivery receipt. Carriers reject claims that aren't noted at signing.

Credit card disputes

IF SOMETHING'S WRONG, PLEASE TALK TO US FIRST — THAT'S THE FASTEST WAY TO ACTUALLY FIX ANY ISSUES. We'd rather solve the problem with you than argue about it with your bank. When a credit card dispute (or chargeback) is filed without a prior good-faith attempt to resolve the issue with us, or while a return or inspection is still in progress, we may dispute it through the card network in the ordinary course. If a refund is issued after a dispute, the dispute fees we were charged are deducted from it.

Definitions

“Order” means when a payment is processed and a request for a set of products is made. Order status ends at the carrier's first scan of the unit, or when a customer picks up the products for which a payment was made.

“Delivery” means the date the carrier records the unit as delivered to the shipping address on the order, or the date of customer pickup.

“Return window” means the thirty (30) days beginning on the date of Delivery. A return request made through our contact form on or before the last day of the window is timely.

“Product price” means the price paid for the unit and any accessories being returned, before sales tax, shipping, and freight. The 15% restocking fee is calculated on the Product price.

“Replacement-part price” means the price of the part on DartSolar's parts list in effect on the date of inspection.

“Limited Warranty” means the written ten-year limited warranty document provided with each unit and posted at warranty.

“Business day” means Monday through Friday, excluding national holidays.

“Minus Bank Fees*” means when you pay us, our bank and payment processor take a fee to move your money. When we refund you, they keep that fee — we never get it back. So a refund returns everything we actually received, less the fees that were charged on your payment. This includes credit card dispute fees.

Depending on how you paid, bank fees can include:

  • Card processing fees: about 3% on U.S. cards (2.9% + $0.30)

  • International and cross-border card fees: typically another 1–2% on cards issued outside the United States

  • Currency conversion fees: charged when your payment is converted to or from U.S. dollars

  • Credit card dispute fees: charged when a dispute is filed; deducted from any refund we issue

  • Foreign exchange differences: refunds in a currency other than U.S. dollars are converted at the exchange rate in effect on the date of the refund, not the date of your purchase. Rates move, so the amount that reaches your account may be slightly more or slightly less than you originally paid

  • Wire transfer fees: charged by both the sending and the receiving bank on payments made by wire

  • The payment methods that have no fees (Zelle, ACH transfers, direct bank deposit) will result in no bank fees when we refund.

Customers outside California

DartSolar ships to customers throughout the globe. Several countries and states impose mandatory return-policy disclosures or minimum return rights that may differ from this policy. Where the law of your state or country of residence requires terms more protective of you than what is described above, those terms apply to your purchase to the extent required by that law. This policy is not intended, and should not be read, to override any such non-waivable right.

How to reach us

Please visit the “How to reach us” section of our legal page.