Terms & Conditions
Welcome to DartSolar. These terms cover how you use our website, place orders, and interact with us online. They’re meant to read like a normal conversation, with the legal language showing up only where it has to. If something here doesn’t fit your situation, get in touch — we’d rather hear from you.
Effective May 3, 2026.
This applies whenever you visit our website at dartsolar.com, place an order, sign up for the waitlist, or otherwise interact with us online. A quick note on terms: when we say “we” or “us,” we mean DartSolar LLC, a California limited liability company. When we say “the site,” we mean dartsolar.com and any of its pages, forms, and storefronts. When we say “you,” we mean the human reading this.
By using the site, you’re agreeing to these terms. If you don’t agree, please don’t use the site.
The other agreements at play
This document covers your relationship with the site. Sister documents cover the rest of the relationship. For all such agreements and policies please visit our legal page.
If anything in those documents conflicts with anything here, the document that’s more specific to the situation controls.
Who can use the site
The site is intended for adults who can form a binding contract. If you’re under 18, please don’t place orders or submit personal information without a parent or guardian. We don’t knowingly collect information from children under 13, and you can read more in our Privacy Statement.
You’re responsible for what happens under any account or contact information you provide — including keeping your details accurate so we can reach you about orders, shipments, and safety notices.
Orders, pricing, and payment
Placing an order through the site is an offer to buy. We accept that offer when we send you an order confirmation, and the sale is complete when your unit ships under our Returns & Refunds Policy.
Prices, specifications, and availability on the site can change without notice. We try hard to keep everything accurate, but if a listing has an obvious typo or pricing error, we may correct it, cancel the affected order, and refund anything you’ve paid. If we cancel for that reason we’ll let you know in writing.
Sales tax, shipping, and any applicable duties are added at checkout where required by law. You’re responsible for any taxes or fees imposed by your jurisdiction that aren’t collected by us.
Pre-order refund rights, post-delivery returns, and damaged-on-arrival claims are governed by the Returns & Refunds Policy. Warranty claims are governed by the Limited Warranty. We’d ask you to read both before ordering.
Using the site
Use the site for lawful purposes only, and in a way that doesn’t interfere with anyone else’s use of it. That means no:
Scraping, crawling, or bulk-downloading content except for ordinary search-engine indexing;
Uploading malware, exploits, or anything designed to disrupt the site or other users;
Probing or testing the security of the site without our written permission;
Impersonating another person or misrepresenting who you are;
Using the site to harass, threaten, or defraud anyone, or to violate any applicable law.
If you misuse the site, we may suspend or block your access without notice.
Our content and yours
The site, its design, its photos, its writing, its drawings, its 3D files outside our open-source program, and the DartSolar name and marks belong to DartSolar LLC and our licensors. You can read the site, share links to it, and quote reasonable excerpts as long as you credit us — but everything else (commercial use, framing, scraping, training of machine learning models on our material) needs our written permission.
Plastic part files released through our open program are governed by the license posted there. Nothing in these terms takes away the rights granted by that license.
If you submit content to us — through the contact form, a review, a photo of your installation, anything — you keep ownership of it, but you give us a worldwide, royalty-free license to use, display, reproduce, and adapt that content in connection with our products and our marketing. You also confirm that you have the rights to share it and that it doesn’t infringe anyone else’s rights.
Third-party links and services
The site links out to other places — suppliers, payment processors, analytics tools, social platforms, and the occasional explainer. We don’t control those sites and we’re not responsible for their content, terms, or practices. When you leave the site, the rules of the place you land on take over. Your purchase from us doesn’t depend on you using any third-party tool, and you should review the terms of any service you sign up for separately.
Analytics, privacy, and your data
We respect your privacy. Personal information you give us is used to fulfill your order, communicate with you, and improve our products and services. We don’t sell, trade, or transfer your personal information to outside parties, except as needed to provide our services or to comply with the law.
Browser-level activity on the site may be aggregated by our analytics tools, including Squarespace Analytics, Google Analytics, Clicky, Matomo, and others. Please review those providers’ terms to learn how they handle the data they collect. Our full data practices — including your access, correction, and deletion rights — are spelled out in our Privacy Policy.
If the site goes sideways
We do our best to keep the site working, accurate, and reasonably current, but we can’t promise it’ll be perfect. The site is provided on an “as is” and “as available” basis. We don’t guarantee it’ll be uninterrupted, error-free, free of viruses, or fit for any particular use. If the site is down for a stretch, please come back later or reach us by email.
The legal bits
Some of this part has to read a certain “legal” way to do its job, but the gist is straightforward.
Disclaimer of site warranties. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES FOR THE SITE ITSELF — EXPRESS OR IMPLIED — INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. THE LIMITED WARRANTY FOR THE PHYSICAL PRODUCT IS A SEPARATE DOCUMENT AND IS NOT AFFECTED BY THIS DISCLAIMER.
Limit on damages from site use. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DARTSOLAR LLC AND ITS OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, AND SUPPLIERS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE — INCLUDING LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL — WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, AND WHETHER OR NOT WE’VE BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES. OUR TOTAL LIABILITY ARISING FROM YOUR USE OF THE SITE IS CAPPED AT ONE HUNDRED U.S. DOLLARS (US$100), OR THE AMOUNT YOU’VE PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM, WHICHEVER IS GREATER. SOME STATES DON’T ALLOW THESE KINDS OF LIMITATIONS, SO THIS MAY NOT APPLY TO YOU.
Product damages live elsewhere. This section limits liability for the website. Liability for the physical product — including damage to your vehicle, electrical incidents, lost time, and other product-related claims — is governed by the Product Liability Agreement and the Limited Warranty. Nothing here cuts back any rights you have under those documents or under the Magnuson-Moss Warranty Act or the Song-Beverly Consumer Warranty Act.
Your other rights. These terms give you specific legal rights, and you may have other rights that vary from state to state. Nothing here limits any non-waivable rights you have under state or federal law.
Indemnification
You agree to indemnify, defend, and hold harmless DartSolar LLC and our officers, members, managers, employees, agents, suppliers, and licensors from any third-party claims, demands, losses, damages, and reasonable attorneys’ fees arising out of (a) your breach of these terms; (b) your violation of any law or any third-party right while using the site; or (c) content you submit to us through the site. This indemnity doesn’t apply to the extent a claim arises from our gross negligence, willful misconduct, or fraud.
Changes to these terms
We may update these terms from time to time. When we do, we’ll change the effective date at the top of this page and, for material changes, we’ll do our best to flag them — for example, by posting a notice on the site or emailing customers we have a relationship with. Continuing to use the site after a change is your acceptance of the new terms. Your rights under the Limited Warranty, the Returns & Refunds Policy, and the Product Liability Agreement for orders already placed are governed by the version of those documents in effect at the time of your order, and aren’t reduced retroactively.
Customers outside California
DartSolar ships throughout the globe. Several states and countries impose mandatory consumer protections that may differ from these terms. Where the law of your state or country of residence requires terms more protective of you than what’s described above, those terms apply to your use of the site to the extent required by that law. These terms are not intended, and should not be read, to override any non-waivable consumer-protection right.
Governing law and venue
These terms are governed by California law, without regard to conflict-of-laws rules. Disputes arising out of or relating to these terms or your use of the site get resolved in state or federal courts in Los Angeles County, California — except where consumer-protection law gives you the right to bring suit somewhere else, in which case those rights are preserved. Disputes arising out of or relating to the physical product are governed by the dispute-resolution procedures in the Product Liability Agreement, including the informal-resolution period and binding individual arbitration described there.
The United Nations Convention on Contracts for the International Sale of Goods does not apply.
The fine print
Entire agreement. These terms, together with the Limited Warranty, Returns & Refunds Policy, Product Liability Agreement, Privacy Statement, and any documentation we provide with your order, are the entire agreement between you and DartSolar LLC about your use of the site, and replace any prior or contemporaneous understandings on that subject.
Severability. If any part of these terms is held unenforceable, the rest still applies, and the unenforceable part is enforced to the maximum extent the law allows.
No waiver. A failure or delay by us in enforcing any right under these terms isn’t a waiver of that right.
Assignment. You may not assign these terms without our prior written consent. We may assign these terms in connection with a merger, acquisition, reorganization, or sale of assets.
Headings. Headings are for convenience and don’t affect interpretation.
Electronic acceptance. You consent to enter into these terms electronically. Your continued use of the site or your order confirmation has the same legal effect as a handwritten signature under the federal E-SIGN Act and the California Uniform Electronic Transactions Act.
Notices. Legal notices to us must be sent to legal@dartsolar.com and to DartSolar LLC, 2225 W Pico Blvd, Suite C, Los Angeles, CA 90006, Attn: Legal. Notices to you may be sent to the email or mailing address associated with your order or account.
Severability of survival. The sections covering intellectual property, the legal bits, indemnification, governing law, and the fine print survive termination of these terms or your use of the site.
How to reach us
Please visit the “How to reach us” section of our legal page.